Shipping policy
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Shipping PolicyThank you for shopping with us! We are committed to fast, reliable shipping and clear communication so you know exactly when to expect your order.Order Processing & Shipping TimesRegular (non-custom) items
These orders ship out within 24–36 hours, usually on work days (Monday–Friday, excluding major holidays). Orders placed on weekends or holidays will be processed the next business day.Custom items
A custom ship date will be confirmed with you via email once your artwork has been approved by you. Production and shipping timelines for custom orders begin only after artwork confirmation and may vary based on design complexity and current order volume.Please note: The clock for “ship out” starts after your order is paid and (for custom items) artwork is approved. Total delivery time = processing/ship-out time + carrier transit time.Shipping Methods & CostsShipping rates and options are calculated automatically at checkout based on:
These orders ship out within 24–36 hours, usually on work days (Monday–Friday, excluding major holidays). Orders placed on weekends or holidays will be processed the next business day.Custom items
A custom ship date will be confirmed with you via email once your artwork has been approved by you. Production and shipping timelines for custom orders begin only after artwork confirmation and may vary based on design complexity and current order volume.Please note: The clock for “ship out” starts after your order is paid and (for custom items) artwork is approved. Total delivery time = processing/ship-out time + carrier transit time.Shipping Methods & CostsShipping rates and options are calculated automatically at checkout based on:
- Your shipping address
- Order weight and dimensions
- Selected shipping speed
- Standard Ground (most common)
- Expedited / Priority
- Express / Overnight (where available)
- Lost packages: We work directly with the carrier to investigate and will replace or refund the order if the package is confirmed lost after the carrier’s investigation period.
- Damaged packages: Please take photos of the damaged box and items and contact us within 7 days of delivery. We will arrange a replacement or refund.
- We are not responsible for delivery delays once the package is in the carrier’s possession.