Refund policy

Phoenix Putter Co offers a 30-day return policy on stock items. You have 30 days from delivery to request a return. To be eligible, your item must be in the same condition you received it — unused, in original packaging, with the receipt or proof of purchase.

To start a return, contact us at info@phoenixputterco.com. Returns can be sent to: 630 Pecan Dr. Brownfield, TX 79316 USA, United States.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Custom & Personalized Orders
Custom-made and personalized items are not eligible for returns, refunds, or exchanges. Because every custom putter is built to your exact specifications, we are unable to resell them.

Our Workmanship Guarantee: We stand behind every custom order we build. If your custom or personalized putter arrives defective, has a manufacturing issue, or doesn't match the specifications you approved, we will repair, remake, or replace it at no cost to you. Email info@phoenixputterco.com with your order number and a description of the issue (photos help) and we'll make it right.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Other non-returnable items
In addition to custom and personalized items above, we do not accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges
For non-custom items, the fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Custom and personalized items cannot be exchanged — our workmanship guarantee above applies if there is a defect or issue with your custom build.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it, unused, in its original packaging, with the receipt or proof of purchase. Custom and personalized items remain non-returnable; our workmanship guarantee covers any defects.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@phoenixputterco.com.

Refunds are not issued on custom or personalized orders. Defective or incorrect custom work is covered by our workmanship guarantee — we'll repair or remake it.