WE'RE HERE TO HELP
Phoenix Support
Track an order, start a return, check warranty info, or get in touch. We're a small team and we read every message.
FREQUENTLY ASKED
Quick answers
Most questions get answered in a single message. Here are the ones we hear most often.
Where's my order?
You'll get a tracking link by email as soon as your order ships. You can also see the latest status anytime by signing into your account.
How do I start a return?
You have 30 days from delivery to start a return. Sign into your account, open the order, and choose the item you'd like to send back. We'll email you a return label and instructions.
What's covered under your warranty?
Every Phoenix putter is backed by a lifetime warranty against manufacturing defects. See the full terms on our policy page, or reach out and we'll take a look together.
Can I customize a putter?
Yes — we offer custom builds for individuals as well as bulk orders for events, leagues, and corporate gifting. Start on our custom ordering page and we'll take it from there.
Do you offer dealer pricing?
We work with a small network of pro shops and clubs. If you'd like to carry Phoenix, head to our dealer page to apply.
My putter feels off — what should I do?
Reach out and tell us what's going on. We'll diagnose the issue, repair it, or replace it. Putters are personal — we want yours to feel right.